Sr. Business Technology Support Specialist I

• Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom
• Have a solid understanding of Okta, including app integrations, automating rules etc.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones
• Utilize knowledge of Apple products (Macbooks, iPhones, etc)
• Maintain an escalated tickets queue and respond to requests in a helpful and timely way
• Document IT policies and procedures
• Seek opportunities to improve how we work with an eye on continuous improvement & process optimization.
• Drive core operations that keep the company secure and productive.
• Mentor new hires as the organization grows quickly
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

• Minimum of 6 years of experience working in an IT Role
• Must have experience working with Okta, Google Workspace
• Must have a minimum of 2 years of Tier II escalation support experience.
• Available to work Pacific Timezone, between 8:30AM to 5:30PM PT
• Must reside in Canada, * Bachelor's Degree in a STEM related field (Science, Technology, Engineering or Math)
• Technical Certification

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. Our technical team brings a diverse set of technical interests and experiences, from hacking on home automation, modding and racing their cars, building gaming computers, and automotive applications for wireless technologies. We're looking for technically minded builders to join our fast-growing team, where you can have a big impact on the success of the product and the company., * You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. * You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. * You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. * You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best., At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.