Head of Technical

Working Hours:35 hours per week, MondayFridayAbout the Role:We are looking for an experienced and driven Head of Technical to lead our technical function and play a pivotal role in shaping the quality and compliance of our electrical product portfolio. This is a senior leadership position responsible for driving improvements in product quality, safety, and supplier performance, while supporting the delivery of our overall business strategy.You will lead a team of Technical Managers and Executives, working closely with internal stakeholders and global suppliers to ensure all products meet regulatory requirements and exceed customer expectations.The company is a UK-based company that specialises in developing, sourcing, and supplying innovative consumer products across a range of categories, including heating, cooling, and household appliances. Working closely with major retailers and independent channels, they bring products to market through well-known brands, focusing on quality, functionality, and value for customers. With a strong emphasis on commercial insight and customer relationships, the company manages the full product lifecycle, from concept and design through to distribution and after-sales support, ensuring a seamless experience for both retail partners and end consumers.Key Responsibilities:Leadership & StrategyLead, develop and inspire the Technical team, setting clear direction and standardsDrive continuous improvement in product quality and perception across all categoriesIdentify and implement quality improvement and cost-saving initiatives within the supply baseSupport business strategy through technical excellence and innovationProduct Quality & ComplianceEnsure all products are safe, compliant, and fit for purposeOversee product testing, factory audits, and pre-shipment inspectionsMaintain compliance with international standards (including LVD, EMC, ERP, RoHS)Manage the creation and review of Technical Construction Files (TCFs)Supplier & Stakeholder ManagementBuild strong relationships with OEM manufacturers and third-party testing agencies (UK and overseas)Monitor and report on supplier performance, driving improvements where requiredProvide clear technical direction to suppliers and internal teams, including overseas field teamsQuality Management & Continuous ImprovementOversee and enhance quality management systems and processesAnalyse performance data and produce reports against key standardsLead investigations into customer complaints, ensuring timely and effective resolutionImplement best practices in testing, inspection, and quality control methodologiesCross-Functional CollaborationWork closely with sourcing, sales, marketing, and commercial teams to deliver a cohesive approachEnsure technical requirements are clearly communicated and understood across the businessAbout You:Were looking for a confident and knowledgeable technical leader who:Leads with integrity and, sets a strong example for othersIs a clear and

effective communicator at all levelsHas a proactive, solutions-focused mindsetThrives in a fast-paced, evolving environmentIs detail-oriented and passionate about quality and complianceBrings a collaborative, one team approach to working across departmentsSkills & Experience:Essential:Degree (or equivalent) in Electrical Engineering or a related technical discipline10+ years post-qualification experience in manufacturing, product testing, or laboratory environments (electrical appliances)At least 3 years experience managing and developing a teamStrong understanding of electrical product safety standards and compliance frameworksExperience working with third-party testing and inspection bodiesExcellent analytical, organisational, and problem-solving skillsStrong IT skills, including Microsoft Excel, PowerPoint, and OutlookOur Culture:We operate with aOne Team, One Visionmindset. We foster a flexible, open, and supportive working culture where everyone is encouraged to contribute, grow, and succeed. We value collaboration, accountability, and a proactive approach, and we are committed to helping our people achieve their full potential.TPBN1_UKTJ