Technical Support Engineer

• Provide hands-on support across customer environments
• Support end users and troubleshoot technical issues
• Ensure client systems remain stable, secure, and well maintained
• Cover day-to-day support in a fast-paced MSP environment
• Participate in improvement initiatives and customer projects
• Deliver a high standard of service while gaining exposure to a wide range of technologies and client scenarios

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

More:

We are a growing Managed Service Provider delivering high-quality IT and network services to a diverse client base across Northern Ireland. We support organisations of varying sizes, providing reliable, secure, and scalable technology solutions. Our focus on service, relationships, and technical excellence creates a collaborative MSP environment where engineers are trusted, supported, and encouraged to develop their skills. We continue to invest in our people and technology as we grow our client portfolio, offering genuine learning and career development opportunities in a supportive team culture.

• Experience working in a technical support role, ideally within an MSP or service-driven environment
• Solid grounding in Windows desktop and server support, Microsoft 365, Active Directory, and networking fundamentals
• Strong troubleshooting skills across hardware, software, and user issues
• Customer-focused and organised
• Comfortable managing multiple tickets and priorities
• Strong communication skills to explain technical issues clearly to non-technical users
• Proactive attitude and willingness to learn
• Ability to work independently and as part of a team