Technical Support Engineer - Cloud Security
Telecommute
Belfast, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
£ 60KJob location
Remote
Belfast, United Kingdom
Tech stack
API
Cloud Computing
Cloud Computing Security
Computer Security
Linux
MySQL
Diagnostic Tools
Cloud Platform System
Grafana
Kubernetes
Docker
Job description
- Provide fast, accurate support via Slack, chat, and email to resolve technical challenges
- Diagnose complex problems and collaborate with R&D/Product teams on escalations
- Build trusted relationships while educating customers on features and best practices
- Document solutions, maintain support records, and contribute to knowledge sharing
- Stay at the forefront of cloud security through continuous training and development
- Champion customer satisfaction, ensuring issues are resolved with precision and care
Technologies:
- OpenSearch
- Cloud
- Docker
- Grafana
- Support
- Kubernetes
- Linux
- MySQL
- Security
- Slack
- API
Requirements
- 2-4 years experience in roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT)
- Strong knowledge of MySQL, Linux, networking, Docker, and Kubernetes
- Familiarity with OpenSearch, Grafana, and related troubleshooting tools
- A background in cybersecurity, especially within cloud environments
About the company
We are a next-generation Cloud Security Platform making our exciting entry into Northern Ireland. Our pioneering company redefines cloud security by leveraging runtime context to identify and prioritize risks with unmatched accuracy. As our first key Support hire in Belfast, you will play a critical role in shaping the future of customer success in the region. We offer the opportunity to work from home as part of a cutting-edge cybersecurity scale-up, where you can make a significant impact in the cloud security landscape.
