HTB Group IT Support Systems Administrator

The key purpose of this role is to help keep HTB Group staff and core services working effectively through reliable, day-to-day IT support and systems administration.

You'll provide hands-on technical support across our core IT environment, ensuring issues are resolved well, systems are maintained effectively, and staff receive a responsive and professional service. Working as part of a rota covering 8am-8pm, this role plays an essential part in providing dependable IT support across the working day., You will be accountable for delivering the following key areas of work:

• Deliver day-to-day administration and support for core IT services, including Microsoft 365, Azure Entra, SharePoint, remote desktop support and print services.
• Resolve incidents and fulfil service requests in a timely, professional manner, maintaining clear communication with users throughout.
• Accurately log, prioritise, update and resolve tickets within Jira, ensuring information is complete and up to date.
• Administer user accounts, access and permissions, carrying out routine identity-related changes in line with agreed processes and good practice.
• Provide effective remote and on-site support across HTB Group locations, minimising disruption and restoring service quickly.
• Support joiners, movers and leavers processes, ensuring user access, licences and core setup tasks are completed accurately and on time.
• Troubleshoot recurring issues, identify root causes where possible, and contribute to practical service improvements that reduce avoidable support demand.
• Create and maintain clear documentation, knowledge articles and handover notes so support activity is consistent and well understood across the team.
• Work effectively within the support rota, including clear handovers between shifts, to provide reliable cover across the 8am-8pm service window.

• Working knowledge of Microsoft 365 / Office 365 in a support or admin context.
• Experience providing end-user IT support, including incident and request handling.
• Ability to troubleshoot user account, access, desktop, remote support and printing issues.
• Experience using a ticketing system and keeping records accurate and up to date.
• Clear, approachable communication skills with a strong customer-service mindset.

We offer a comprehensive benefits package designed to support your wellbeing and work-life balance, including:

• 25 days annual leave (plus public holidays) , which increases with length of service
• Pension scheme contributions
• Employee Assistance Programme for confidential support
• Medicash plan
• Enhanced maternity, paternity, adoption, and shared parental leave
• Access to training and development resources to help you grow in your role