ICT Technician

The Technician will be working in the busy ICT Support team and responsible for providing 1st and 2nd line technical support to around 100 users and over 300 devices. The Technician role will involve answering and responding to calls made to the Helpdesk either by phone, email or in person. They will be supporting, maintaining and preparing PC's, Laptops, network equipment, printers and other systems within agreed SLA's. Other tasks will involve managing IT assets, managing the Reprographics Helpdesk and being responsible for service requests, recording, logging and tracking all calls, supporting telecom systems, and providing project support.

We are looking to recruit an ICT Technician to work in a busy and dynamic Academy environment. Good knowledge of all Microsoft related products and services; Apple Mac OS; IT industry knowledge and excellent problem-solving skills along with excellent interpersonal and communication skills are essential.

Legra Academy Trust provides high quality, high impact early years, primary and secondary education in Essex. Working together, we make a huge impact on the lives and education of both our young people and staff. We are committed to providing professional development for both our staff and governors, in order to achieve sustainable improvement.