ServiceNow Technical Architect

• Architecture Design
• Own the end-to-end technical architecture of ServiceNow implementations across multiple modules
• Design scalable secure and reusable platform solutions aligned with ServiceNow OOTB capabilities and architectural best practices
• Define technical standards design patterns and governance models for the platform
• Lead solution design for complex integrations workflows automations and custom applications
• Client Stakeholder Engagement
• Work onsite with customer stakeholders to understand business processes and technical requirements
• Act as the primary technical point of contact for the client
• Translate business needs into technical designs and clearly communicate architectural decisions
• Provide technical leadership during workshops design reviews and steering committee meetings
• Implementation Delivery Oversight
• Guide development teams on implementation approaches code quality performance and security
• Review and approve technical designs scripts integrations update sets and scoped applications
• Ensure adherence to ServiceNow best practices upgrade safe customizations and platform standards
• Support data migration CMDB design CSDM adoption and service modelling initiatives
• Governance Risk Quality
• Identify technical risks and proactively define mitigation plans
• Ensure proper documentation including HLD LLD integration diagrams and deployment guides
• Support golive readiness cutover planning and handover to operations
• Provide architectural inputs during upgrades patches and platform enhancements
• Mentorship Enablement
• Mentor developers and technical leads on ServiceNow architecture and advanced development
• Enable customer and internal teams through knowledge transfer and best practice guidance
• Support presales activities technical proposals and solution estimations as needed

• Strong hands-on expertise with ServiceNow Platform Architecture
• Experience across modules such as

ITSM ITOM CMDB CSDM

HRSD CSM SecOps

good to have:

• Advanced scripting skills JavaScript Glide APIs Script Includes
• Strong knowledge of Integrations REST SOAP MID Server LDAP Azure AD
• Flow Designer ATF ACLs UI Policies Client Scripts
• CMDB architecture Discovery Service Mapping and Data Governance
• Upgrade strategy performance optimization and platform security

Certifications Required Preferred

• ServiceNow Certified System Administrator CSA Mandatory
• One or more CIS certifications ITSM ITOM HRSD CSM etc
• ServiceNow Certified Technical Architect CTA Preferred Aspiration
• ITIL Foundation Preferred, * 8-12 years of overall IT experience
• 5 years of ServiceNow implementation and architecture experience
• Prior experience in onsite client facing roles
• Strong experience handling enterprise scale ServiceNow programs
• Excellent communication stakeholder management and documentation skills

Key Attributes:

• Strong architectural and analytical thinking
• Ability to challenge requirements and recommend optimal solutions
• Customer focused mindset with strong ownership
• Comfortable working in complex multivendor environments

Skills

Mandatory Skills : ServiceNow CMDB, ServiceNow HRSD, ServiceNow ITAM-HAM, ServiceNow ITOM-Discovery, ServiceNow ITSM Good to Have Skills : ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow ITAM-SAM, ServiceNow ITOM-Governance, ServiceNow ITOM-ServiceMapping, ServiceNow-CustomApp Development, ServiceNow-Event Management

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