ServiceNow Business Analyst (Senior Engineer - Cloud & Infra Management)

• Design, develop, and implement solutions within the ServiceNow platform, with a strong emphasis on the Request Management module (Service Catalog, Record Producers, Workflows, Approvals).
• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and actionable ServiceNow configurations.
• Develop and maintain Service Catalogs, including catalog items, record producers, variables, client scripts, UI policies, and workflow activities.
• Configure and customize ServiceNow forms, lists, UI actions, business rules, and other platform features.
• Create and manage complex workflows using the Workflow Editor to automate processes and ensure proper routing and approvals.
• Integrate ServiceNow with other internal and external systems using various integration methods (e.g., REST, SOAP, JDBC, LDAP).
• Perform testing, debugging, and troubleshooting of ServiceNow applications and configurations.
• Provide technical support and guidance to end-users and other development team members.
• Create and maintain comprehensive documentation for all developed solutions, including design documents, technical specifications, and test plans.
• Stay current with ServiceNow releases and new features, recommending and implementing platform enhancements where appropriate.
• Participate in code reviews and ensure adherence to best practices, coding standards, and security guidelines.

The ideal candidate will be instrumental in designing, developing, and implementing solutions within the ServiceNow platform, with a particular focus on the Request Management module. This role requires a strong understanding of ITIL processes, excellent technical skills, and a proven ability to translate business requirements into effective ServiceNow solutions., Technical Skills:

• Strong expertise in ServiceNow development, including:
• Service Catalog and Request Management module.
• Workflow orchestration and automation.
• Scripting (JavaScript, GlideScript, UI Policies, Client Scripts, Business Rules).
• Configuration of UI Pages, UI Macros, UI Components, and widgets.
• Integration Hub and various integration methods (REST, SOAP, JDBC, LDAP).
• HTML, CSS, and AngularJS (for Service Portal development).
• Experience with Agile/Scrum development methodologies.
• Proficiency in ITIL processes (Incident, Problem, Change, Request, Knowledge Management).

Experience:

• 3+ years of experience as a ServiceNow Developer.
• Proven track record of successfully implementing and maintaining ServiceNow solutions, particularly within Request Management.
• Experience with various ServiceNow modules (e.g., ITSM, ITOM, ITBM) is a plus.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with a commitment to delivering high-quality solutions., Mandatory Skills : Change management

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $86,031.00 to $113,900.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert