IT Support Analyst

Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position., * Provide 1st/2nd line technical support

• Act as the routine contact point, receiving and handling support requests.
• Respond to a wide range of service requests by providing information to fulfil requests or enable resolution.
• Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary.
• Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues.
• Contribute to creating support documentation.
• Manage the ticketing system (Zendesk), ensuring SLAs are met.

• Experience working with Microsoft environments.
• Excellent knowledge of Microsoft products, including Entra, O365, and Azure.
• Good understanding of Microsoft Licences.
• Experience with iOS and Windows devices.
• Some networking experience would be advantageous.
• Good knowledge of WiFi technologies would also be beneficial.