Japanese speaking IT Support Engineer

In this role, you will be responsible for providing first-level technical support to end users, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The role will suit someone who has +3 years of IT engineer experience. There may be opportunities for business travel within London, and to other overseas locations. Ref: MK47295

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Eligible applicants:

• (O) Eligible visa: Permanent residence, Spouse, Partner, YMS, Graduate
• (X) NOT eligible: Student visa, Requiring visa sponsorship Work type: Hybrid working e (2 days in office, 3 days remote; onsite visits as required) Visa support: Visa support may be considered depending on experience -------------------------------------------, IT Helpdesk Engineer - Main Responsibilities:

• Provide first-line support for hardware, software, and network-related issues
• Respond to user inquiries via phone, email, and ticketing system
• Diagnose and troubleshoot technical problems following standard procedures
• Escalate unresolved issues to second- or third-level support teams
• Document incidents, service requests, and resolutions accurately

• At least 3 years of IT engineer experience
• Basic knowledge of operating systems (Windows)
• Familiarity with Microsoft 365 and common business applications
• Business level of fluency in both English and Japanese
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Problem-solving mindset
• Experience with cloud platforms (AWS, Azure) or operating network equipment would be advantageous

A Japanese IT company is currently recruiting a Japanese speaking IT Support Engineer to join their infrastructure support team in London.