IT Support

This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf. The Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta. This is a fully office-based position to ensure consistent on-site support coverage., + Provide 1st/2nd line technical support to internal users

• Configure and deploy hardware for employees and freelancers

• Administer user accounts and access permissions

• Support Apple devices (macOS, iOS, tvOS)

• Manage and maintain Google Workspace environment

• Deliver remote support to UK and international teams

• Maintain accurate documentation and improve support processes

• Assist a sister company based within the same London office Technical Environment

• Apple macOS & hardware

• JAMF (100 certified minimum; exposure to 200 level desirable)

• Google Workspace (Gmail, Drive, Groups, Calendar)

• Okta (or similar identity management tools)

• CrowdStrike Falcon

• Juniper switching & SonicWall firewalls

• Cisco Meraki access points

• Adobe Creative Cloud

• Video conferencing platforms (Google Meet, Zoom, Microsoft Teams)

• Basic Windows support

• Minimum 2+ years in an IT Support role

• Strong macOS troubleshooting (GUI & terminal)

• Experience in fast-paced environments (agency/creative sector advantageous)

• Helpdesk/ticketing system experience

• Excellent communication and customer service skills

• Strong organisational and time management abilities Desirable Skills

• Advanced JAMF or macOS MDM knowledge

• Shell scripting or automation experience

• Understanding of ISO 27001, SOC II, or similar security frameworks

• Familiarity with ITIL v4 practices Personal Attributes

• Proactive and solutions-focused

• Strong sense of ownership and accountability

• Confident communicator with internal stakeholders

• Eager to learn and develop technical skills

• 25 days annual leave
• Pension scheme
• Life assurance
• Supportive leadership and collaborative culture
• Friendly, social working environment
• Trusted to work autonomously without micromanagement

A globally established media agency with 1,000+ employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands.