Desktop Support Engineer

Desktop Support Engineer Hattersley (hybrid working available - ideally 4 days p/week in office, 1 day remote) We're working with a well-established organisation who are looking to bring in a Desktop Support Engineer to join their internal IT team. This is a hands-on role supporting around 1,600 users across both office and site locations, so it would suit someone who enjoys variety and being the go-to person. hat you'll be doing You'll be part of a small IT team, supporting day-to-day issues and helping keep things running smoothly across the business. That will include:

• Handling incoming support tickets and seeing them through to resolution

• Troubleshooting hardware, software and basic network issues

• Supporting users both remotely and in person

• Setting up and configuring laptops, devices and software

• Helping with meeting room tech and AV equipment when needed

• Supporting internal systems and business applications

• Keeping documentation up to date There's a good mix of BAU support and the chance to get involved in wider IT work as things evolve. Tech you'll be working with The environment is fairly modern and varied:

• Windows 11 and Microsoft 365

• Azure (cloud-first setup) with some on-prem servers

• Dell laptops, Microsoft Surface devices

• Apple mobile and tablet devices

• Cisco networks in offices, Starlink on sites

• Yealink and ClickShare meeting room setups You don't need to know all of the above, but a general familiarity with similar environments would help. What the Client is looking for Someone who's approachable, practical and comfortable dealing with users at all levels. Ideally, you'll have

• Experience in a desktop support or service desk role
• Solid troubleshooting skills across hardware and software
• Experience with Windows and Microsoft 365
• A calm, helpful approach when dealing with users
• The ability to manage your own workload and priorities It would be a bonus if you've worked with tools like Intune, Autopilot or PowerShell, or have had exposure to AV setups or networking - but it's not essential.

Competitive salary Hybrid working (ideal would be 4 days in, 1 remote p/week) 25 days holiday + bank holidays (with option to buy more) Pension, life assurance and healthcare benefits A stable environment with long-term projects and progression opportunities Full Circle Technical is acting as an employment business and agency. Only applicants with the right to work in the UK can be considered