Desktop Support Engineer

• Provide high-quality desktop and end-user IT support across the organisation
• Act as a key point of contact for resolving IT incidents and service requests
• Support the stability, usability, and performance of end-user IT services
• Contribute to continuous improvement of IT support processes and documentation

Job Role Responsibilities

• Provide skilled IT support and clearly communicate solutions to end users
• Respond to and manage IT support tickets via the Service Level Management (SLM) tool
• Track, route, and escalate issues to the appropriate technical teams when required
• Keep users informed of progress and resolution timelines
• Guide users through troubleshooting and problem-solving processes
• Follow up with customers and ensure issues are resolved to completion
• Deliver excellent customer service and consistently exceed user expectations
• Create, update, and maintain accurate technical documentation
• Install, configure, and troubleshoot hardware and software
• Support Microsoft environments and Line of Business (LOB) applications
• Maintain and grow knowledge of internal systems, procedures, and technologies, At First Recruitment Group, we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels, and this represents a superb opportunity for a Desktop Support Engineer seeking their next contract assignment. As part of putting people first, we are committed to being an equal opportunities employer and actively work with our clients to increase workforce diversity, ensuring everyone is included.

• Strong experience in desktop, hardware, and software support
• Experience supporting Windows 11, network protocols, and M365 applications
• Knowledge of Microsoft Intune, application packaging, PowerShell, and Autopilot
• Experience supporting Line of Business (LOB) applications
• Familiarity with meeting room AV solutions, office networking, and print technology
• Understanding of IT asset management
• Exposure to Joiners, Movers, and Leavers (JML) processes
• Excellent communication and customer service skills

• Competitive day rate / salary (dependent on engagement type)
• Hybrid working (role dependent)
• Holiday entitlement plus bank holidays
• Pension contribution
• Life assurance
• Health and private medical insurance
• Additional benefits such as cycle-to-work schemes, discounts, and savings programmes