Desktop Support Engineer

• Handling incoming support tickets and seeing them through to resolution
• Troubleshooting hardware, software and basic network issues
• Supporting users both remotely and in person
• Setting up and configuring laptops, devices and software
• Helping with meeting room tech and AV equipment when needed
• Supporting internal systems and business applications
• Keeping documentation up to date
• Managing day-to-day issues to keep things running smoothly

Technologies:

• Hardware
• Support
• Microsoft 365
• Network
• PowerShell
• Windows
• Office 365
• Azure
• Cloud
• Cisco
• Mobile

• Experience in a desktop support or service desk role
• Solid troubleshooting skills across hardware and software
• Experience with Windows and Microsoft 365
• A calm, helpful approach when dealing with users
• The ability to manage your own workload and priorities
• Familiarity with tools like Intune, Autopilot, or PowerShell (bonus)
• Exposure to AV setups or networking (bonus)

We are a well-established organization looking to bring a Desktop Support Engineer into our internal IT team. This is a hybrid working role, ideally requiring four days per week in the office and one day remote, providing a good mix of business-as-usual support and involvement in wider IT projects. We offer a competitive salary, 25 days holiday plus bank holidays (with an option to buy more), pension, life assurance, and healthcare benefits. Our environment is modern and varied, with long-term projects and progression opportunities.