IT Support Analyst

In this role, you will play an integral part in supporting employees and the wider business with a broad range of technology requirements. Reporting to the Head of IT, you will act as the first point of contact for IT support, managing and prioritising service desk requests while delivering timely first- and second-line technical assistance. The position involves troubleshooting and resolving hardware, software, and network issues, as well as managing user accounts and access. You will ensure that all incidents and service requests are handled efficiently, escalating where appropriate to maintain service levels. Alongside day-to-day support, you will contribute to the installation, configuration, maintenance, and security of the organisation's ICT infrastructure, helping to ensure systems remain reliable, secure, and fit for purpose.

This is a varied, hands-on role that would suit someone with strong technical knowledge, excellent problem-solving ability, and a proactive, customer-focused approach to IT support.

St Andrews, separating the farmland and the dunes of the beach, was ideal for golf and, in 1552, Archbishop Hamilton issued a Charter formally recognising the right of the people of St Andrews to use the Links for golf. Over centuries a recognised routing with set holes took shape and by 1764 18 holes were established, becoming the standard bearer for the game wherever it is played. Over the next 250 years St Andrews Links would be transformed, undertaking a dramatic transformation of the golfing landscape with six further golf courses, three clubhouses, a state-of-the-art Golf Academy and five official stores, all making it the most renowned golf complex in the world. If you love golf then there is no better place to work, however that isn't essential to be a success here. As a custodian of the Links, we don't need you to be a golfer, we simply need you to be brilliant at what you do and appreciate the game. St Andrews Links, Pilmour House, St Andrews, KY16 9SF