Contract IT Support Engineer

• Work closely and collaborate with the local management onsite to deliver the best possible service
• Supporting the satellite offices/sites (existing and new).
• Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate.
• Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate.
• Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised
• Actively look for ways to improve service and implement if appropriate or bring service improvement proposals to the attention of their Line manager.
• Provide IT support and guidance on software and equipment including BYOD for all customers to achieve the highest levels of customer satisfaction.
• Maintain, support and test PCs, Applications, MS Updates/Patches, visualisers, data projectors, smartboards, conference phones including video conference equipment, webcams, MFDs, printers and any other technical equipment and peripherals.
• Using Active Directory and remote software monitoring tools to support all staff
• Installation, configuration and troubleshooting of Thin Client technology using Citrix Director and Stratodesk.
• Creating and managing images in SCCM/Intune.
• Installation and troubleshooting of remote access solutions using Cisco VPN or Citrix.

Spectrum IT's national client are actively seeking an experienced Contract IT Support Engineer to join them on an initial 3 month contract, the role has been deemed Inside IR35 and will be office based 5 days per week (Monday to Friday) at our clients Moorgate, London office. Being able to travel/commute to Moorgate daily is a MUST for this role., * Imaging and deployment of technologies for Windows 10/11

• Excellent knowledge and experience with Windows 11
• IT support experience at a 2nd Line Level
• 2FA experience
• SCCM/Intune
• Managing Group policy
• Windows Server

• Active Directory management
• IP address management though DNS & DHCP
• Group Policy Management

• Virtualisation technology, Hyper-V, or VMware