IT Support Technician

To provide high-quality, customer-focused first and second-line technical support to university staff, students, and visitors. The role involves installing, maintaining, and troubleshooting IT hardware, software, and audio-visual (AV) equipment, ensuring minimal disruption to teaching, learning, and research activities., * Respond to IT helpdesk tickets (in-person, phone, email) to resolve incidents related to desktop PCs, laptops, AV, mobile devices, and software, ensuring adherence to Service Level Agreements (SLAs).

• Install, configure, and upgrade computer hardware, operating systems (Windows), and software applications across various university departments.
• Set up, maintain, and troubleshoot AV equipment in classrooms, lecture theatres, and meeting rooms, including projectors, screens, microphones, and video conferencing systems.
• Perform basic system administration tasks, including Active Directory account management (user creation, password resets).
• Assist with network troubleshooting (patching, Wi-Fi connectivity) and maintain accurate records of IT assets, including inventory logging, software licensing, and equipment loans.
• Coordinate and undertake IT project work, such as office moves, classroom upgrades, and deployment of new technologies.
• Produce user guides and provide training to staff and students on new technologies and standard operating procedures.
• Adhere to health and safety regulations, including manual handling of equipment and safe installation practices.
• Provide support for out-of-hours events, such as registration days and evening classes, as required.

• Proven experience providing 1st and 2nd-line support in a technical, customer-facing environment.
• Strong knowledge of AD & Windows operating systems, MS Office/Office 365, and troubleshooting PC hardware and AV equipment.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently and as part of a team, managing own workload in a fast-paced environment.
• Analytical, problem-solving mindset with attention to detail.
• A flexible approach to work
• Excellent organisational skills
• Strong interpersonal skills
• Accuracy and attention to detail

Desirable Criteria:

• Previous experience working in a Higher Education or further education environment.
• Familiarity with IT helpdesk and follow-me printing systems.
• Knowledge of Active Directory, Office 365, Classroom AV and network protocols (TCP/IP, DHCP, DNS)
• Ability to travel between university sites as needed.
• Manual handling of equipment, such as lifting desktop computers and printers, * Minimum of a bachelor's degree or equivalent qualification

The London School of Commerce (LSC) is one of the largest and most reputable private higher education providers in the United Kingdom. The LSC Group has campuses at multiple global locations. Due to ongoing regional expansion, LSC is seeking an enthusiastic and experienced individual to join the IT team at our London campus.