TELECOMMUTE

Hold a caseload of clients and provide support and information to those clients, so they can build sustainable relationships with groups, activities and services which will help build resilience and independence.

To create short, medium and longer-term goals with clients, through on-going personalised care and support planning. Highlight any changes in a service user's condition or circumstance ensuring that appropriate measures are taken to support the person.

Link clients to existing resources in the community to help them to live well and avoid crisis. Identify any gaps in resources and relay to management. Ensure that clients develop sustainable relationships with organisations and services.

Use a Case Management System to accurately record and report actions taken, allowing the service to demonstrate its outcomes.

Collect equipment like walkers and commodes from local hospitals and deliver them to clients and occasionally provide transport to service user's home by car on discharge from hospital wards, A&E departments & community hospitals.

Carry out essential shopping, prescription collections and urgent welfare checks as required.

Assess the service users living environment through carrying out a risk assessment and providing information/advice whilst respecting their individual dignity, choice and rights.

To undertake training as required and be prepared to travel throughout Hertfordshire to attend any relevant meetings.

Willingness to work flexibly around the needs of the service, including weekend working and supporting other localities with casework when required.

Focus on tackling health inequalities through the identification of the most vulnerable communities.

Comply with Health & Safety policies and Data Protection policies including, but not limited to, those on lone working, manual handling, infection control and client confidentiality.

Ensure service users' health and wellbeing is preserved and safeguarding policies and procedures are followed at all times. Work with colleagues to ensure that health and safety legislation and risk assessments are understood and implemented.

Demonstrates a passion for delivering agreed outcomes.

Works well under pressure.

Self-motivated and able to carry out tasks with minimal supervision.

Strong team player and able to work effectively as part of a locality, area and Countywide team.

Flexible, innovative and adaptable and has a 'can do' approach and attitude.

Good understanding of the voluntary and statutory sector and ideally the specific locality area.

Skilled at using user feedback to demonstrate outcomes and improve services.

Demonstrates personal accountability.

Works confidently with service users, partners and stakeholders to find effective solutions.

Effective administrative skills and an excellent standard of IT skills including MS Office, the internet and appropriate software.

To have experience or the ability to confidently learn new systems or databases i.e. Clear 2 system, Charity Log, Salesforce, Joy etc.

Able to work and travel throughout the area on a regular basis as appropriate, and more widely as required., * Recent experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work) is essential.

Experience of liaising with agencies (statutory and voluntary) on a day to day basis.

Working in the public sector or a charitable organisation providing services to the public.