TELECOMMUTE

Ready to elevate your customer service career? Join Huntswood and become the go-to expert supporting high-profile customers through a pivotal period of change-helping them feel confident, informed, and fully equipped to move forward.

What You'll Be Doing:

As a Specialist member of the customer experience team, you will provide expert guidance to clients navigating changes to their financial products and payment services.

Leveraging your training experience, you will break down complex processes into clear, accessible explanations, ensuring customers fully understand.

Through professional engagement across phone, chat, and email, you will deliver a high-quality service experience that reassures, supports, and empowers customers throughout every interaction.

• Experience providing expert customer guidance within financial services, ideally involving complex product or payment-related queries
• Experience working in a training or coaching role within financial services
• Proven ability to translate complex processes or regulatory information into clear, understandable explanations for customers
• Confidence handling more senior, escalated, or sensitive customer interactions with professionalism
• Strong communication skills across multiple channels, including phone, live chat, and email, with the ability to adapt tone and approach to each customer
• Background in commercial banking is a plus
• Detail-oriented and tech-savvy (MS Office, internal systems)

Day Rate: £192 (This is only available to individuals working via Husp Umbrella company, we can assist you with this)

Location: Knutsford, Cheshire (Training full time in office then moving to working from home, with 1 day a month in office)

Hours: 35 hours per week, Monday to Friday, shifts between 8am-7pm

Contract: Initial contract till end of December 2026 with potential for future opportunities

Why Join Huntswood?

• Work with a leading financial brand on a high-profile project
• Gain valuable experience in a professional, fast-paced environment
• Build a long-term relationship with Huntswood and unlock future roles
• Be part of a company that values people, integrity, and excellence

About Huntswood: Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation. Huntswood offers the chance to build your experience in a professional, fast-paced environment working with major organisations, along with long-term opportunities to collaborate on future projects that will help you grow your skills and develop your career. So, if you want to join this growing team of excellent associates and make a positive difference apply now! 'It's not just about what we do, but the way we do it. And it's our values that make us special.'