End User Support Engineer
Michael Page
Charing Cross, United Kingdom
2 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Charing Cross, United Kingdom
Tech stack
Software as a Service
Identity and Access Management
Enterprise Software Applications
Microsoft InTune
Zendesk
ServiceNow
Job description
- Provide advanced second- and third-line support for digital workplace technologies
- Investigate recurring incidents, identify root causes, and implement long-term fixes
- Ensure high service availability, reliability, and SLA performance
- Support and deliver workplace technology projects and M365 adoption initiatives
- Manage operating system upgrades with minimal user disruption
- Implement and support IAM, MFA, MAM and BYOD policies
- Configure and manage endpoint security, compliance and monitoring
- Maintain device backup, recovery and data protection solutions
- Manage end-user devices, assets, and workplace AV technology
- Deliver enhanced VIP and executive-level IT support
- Collaborate with stakeholders to evolve end-user services and improve DEX
Requirements
- Strong customer-focused IT support and troubleshooting experience
- Advanced knowledge of Microsoft Intune, M365 and hybrid work environments
- Experience supporting IAM, MFA, MAM and BYOD solutions
- Familiarity with endpoint management and device compliance
- Experience using ITSM tools such as FreshDesk or ServiceNow
- Understanding of SaaS applications and enterprise systems
- Knowledge of security and compliance standards (e.g. Cyber Essentials, ISO)
- Ability to analyse service data to drive continuous improvement
- Strong communication, stakeholder engagement and documentation skills
- Self-motivated, organised and able to manage multiple priorities
Benefits & conditions
- Competitive daily rate between £250 and £400, paid in GBP.
- Opportunity to work with a small-sized organisation in the Not for Profit industry
- Exposure to innovative projects within the technology department.
- Temporary position offering flexibility and valuable experience in a key role.
