Telecoms / IT Billing Specialist / Administrator

We are seeking a detail-oriented Telecoms / IT Billing Specialist / Administrator to join our team. You will be responsible for managing the end-to-end billing process-importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time.

This role requires strong analytical, communication, and problem-solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively., * Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution.

• Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution.
• Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform.

• Excel Proficiency: Advanced Excel knowledge, including Pivot Tables and VLOOKUPs.
• Technical Skills: Proficiency in billing software/systems; understanding of telecoms infrastructure and services.
• Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues.
• Communication: Excellent verbal and written communication skills for liaising with customers and colleagues.
• Problem-Solving: Strong ability to investigate and resolve complex billing queries.
• Administrative Skills: Proven experience in administrative tasks related to billing and data management.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation