IT Infrastructure & Support Manager
Postaladdress Uk
Banbury Civil Parish, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Banbury Civil Parish, United Kingdom
Tech stack
Business Systems
Databases
Progress OpenEdge (IDE)
Server Administration
SQL Databases
Data Storage Technologies
Kubernetes
Information Technology
VMware
Job description
We are seeking an experienced IT Infrastructure & Support Manager to lead the delivery and support of IT infrastructure. This pivotal role involves managing infrastructure projects, overseeing the maintenance and reliability of critical systems such as Kubernetes, VMware, and Progress SQL databases, and ensuring the effective operation of the IT Service Desk.
Day-to-day of the role:
Infrastructure & Systems Management
- Oversee the design, implementation, and maintenance of IT infrastructure including servers, networks, cloud platforms, and data storage.
- Take ownership of virtualised environments including VMware and container orchestration via Kubernetes.
- Maintain, monitor, and support core business systems including Progress OpenEdge databases.
- Ensure all infrastructure services are secure, well-documented, regularly updated, and meet business availability requirements.
IT Support Oversight
- Manage the day-to-day running of the IT Service Desk, ensuring prompt resolution of issues and high levels of customer satisfaction.
- Develop and maintain SLAs and track KPIs to ensure performance trends are well managed.
- Drive a culture of continuous improvement within the IT support function.
Project Delivery
- Lead the delivery of infrastructure projects to support business growth, system upgrades, or new technology deployments.
- Define project scopes, coordinate internal and external resources, and ensure projects are delivered on time and within budget.
- Collaborate with other teams to ensure smooth integration and minimal disruption to operations..
Requirements
- Proven experience in IT infrastructure and support management roles.
- Strong hands-on technical expertise across VMware, Kubernetes, Progress SQL (OpenEdge), networking, and server management.
- Track record of delivering infrastructure projects successfully.
- Experience managing a service desk function and leading technical teams.
- Excellent problem-solving and decision-making skills.
- Strong organisational and communication abilities.
