IT Support Engineer

We are seeking an experienced and proactive IT Support Engineer (2nd Line / Senior) to join our team on a short-term basis. This is a great opportunity to support a busy IT function, working alongside a collaborative team consisting of an IT Manager, Senior Engineer, IT Engineer, and Junior IT Engineer. You will play a key role in ensuring the smooth day-to-day running of IT services, supporting both internal staff and ongoing technical projects., * Provide 2nd line support and assist front-line Support Engineers with ticket resolution

• Support staff with IT equipment, systems, and troubleshooting
• Manage user accounts, including creation and deactivation
• Assist with IT roll-out projects and system implementations
• Support and maintain CCTV systems, including Hikvision
• Provide support to colleagues working remotely

We are looking for someone who is hands-on, reliable, and confident working in a fast-paced environment. You should have:

• Experience with Microsoft 365, Intune, and Freshdesk
• Strong troubleshooting and technical support skills
• Experience supporting remote users
• Previous involvement in technical projects or system rollouts
• Knowledge or experience of CCTV systems (Hikvision desirable)
• Excellent communication skills and a collaborative approach

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.