Change Manager

Contract type: 6 Month Secondment The Change & Continuous Improvement Analyst role involves supporting the Strategic Operations team by assisting with the delivery of operational changes. Reporting to the Head of Strategic Operations, you will help log, prioritise, and review changes, represent Operations in transformation activities, and provide feedback during workshops. Your responsibilities include conducting requirements gathering, process mapping, and managing all aspects of the change lifecycle. You will map current and future processes, build relationships with Operational stakeholders, and ensure their requirements are met. Additionally, you'll conduct impact assessments, manage risks and issues, and ensure compliance with ISO standards. Key Responsibilities: Assist the Head of Operations and the Operational Senior Leadership Team in logging, prioritising, and reviewing all changes Represent Operations in transformation activities by attending workshops, providing feedback, and offering regular updates Conduct requirements gathering, process mapping, and all necessary change lifecycle activities Map current (as-is) and future (to-be) processes Develop effective relationships with Operational stakeholders, ensuring their requirements are understood, their interests are protected, and they are regularly communicated with Conduct impact assessments on change, build stakeholder matrices, and engage relevant stakeholders Manage risks, issues, actions, and dependencies (RAID management) Ensure document control and compliance with ISO standards, Free Onsite Parking Employee Assistance Programme (EAP) - Confidential counselling via Health Assured Eye Care Support - Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40) Restore Commitment to Disability Confidence: We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so

About You: Excellent analytical skills with the ability to interpret complex data Methodical and creative approach to problem-solving Experience influencing and engaging key stakeholders, with strong communication skills at all levels Proficient in Microsoft Excel and other office systems such as PowerPoint Accountable and confident in making decisions, with a track record of delivering on promises High level of commitment and ability to work effectively under pressure Ability to work at a fast pace in a dynamic environment, meeting strict deadlinesSome of our benefits include: Annual Leave - 25 days + bank holidays Life Assurance - 2x basic annual salary