On-Site IT Support Engineer
Role details
Job location
Tech stack
Job description
Join a dynamic team as a Level 1/2 IT Support Engineer! Provide critical hardware/software support, manage IT infrastructure, and ensure seamless operations for employees in the Aberdeen office.
Key Responsibilities
-
End-User Support: Troubleshoot Windows/macOS/mobile devices, IMAC tasks, AV systems & executive (VIP) support.
-
Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
-
Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
-
Cross-Functional Collaboration: Onboard new hires, coordinate vendors & ensure SLA compliance.
Requirements
3-5 years IT experience
Windows/macOS deployment expertise
Networking basics (TCP/IP, Ethernet)
A+/MCP certifications (preferred)
Soft Skills:
B2 English
Exceptional customer service
Team collaboration skills
Adaptability in fast-paced environments
Logistics:
Own car + valid license
UK Resident resident
50 lbs lifting ability (to be able to move equipment)
Flexible schedule readiness
