Operations and Business Support Lead (Maternity Cover)

KPMS operates supported accommodation and residential services for looked-after children and care leavers across London, Kent, and the West Midlands. We are a growing organisation focused on delivering high-quality, safe, and well-managed homes, with strong operational systems at the core of our service delivery.

This is a central operational role with responsibility across multiple business functions. The Operations & Business Support Lead ensures that the organisation runs efficiently behind the scenes - with strong systems, clear processes, and full compliance across all areas.

Working closely with the Director of Services & Operations, you will take ownership of coordinating and maintaining the infrastructure that supports service delivery. This includes facilities, compliance, administration, and internal processes across a growing organisation.

This is a fast-paced, detail-driven role suited to someone who is highly organised, methodical, and confident managing multiple priorities at once.

Key areas of responsibility include:

• Facilities & Property Operations - managing property readiness, supporting home and void mobilisation, tracking contracts and renewals, coordinating utilities, and ensuring all sites are fully operational and compliant
• Service & Contract Mobilisation - supporting the setup of new services and locations, ensuring all operational, logistical, and compliance requirements are delivered on time
• Operational Coordination & Referrals - managing incoming enquiries and referrals, coordinating processes end-to-end, and maintaining accurate tracking systems and reports
• Compliance, Health & Safety & Audits - ensuring all operational activity is compliant with regulatory and internal standards, with clear documentation and audit trails in place
• People Operations & Safer Recruitment - supporting recruitment processes, onboarding, and maintaining accurate HR records in line with compliance requirements, managing apprenticeships and volunteer programmes
• Supplier & Contractor Management - coordinating external providers, monitoring performance, and ensuring services are delivered effectively and in line with expectations
• Office & Business Operations - ensuring the smooth day-to-day running of the offices, maintaining systems, resources, and internal processes

Exceptionally organised and highly systematic in approach

• Able to manage multiple competing priorities with accuracy and efficiency
• Strong attention to detail, particularly in compliance, data and record-keeping
• Proactive, solutions-focused, and confident working independently
• Strong interpersonal skills, with the ability to liaise professionally with a range of stakeholders
• Resilient and adaptable in a fast-paced, multifaceted role, Applicants must have:
• Proven experience in an operations, business support, project coordination, or similar role
• Strong organisational skills with the ability to manage multiple workstreams simultaneously
• Experience maintaining systems and processes
• High level of accuracy and attention to detail, particularly with data and record-keeping
• Experience working with compliance, audits, or regulated processes (in any sector)
• Strong IT skills, including Excel or similar tracking tools
• Experience coordinating logistics, projects, or operational delivery (e.g. facilities, onboarding, mobilisation, or similar)
• Confident communicator with the ability to liaise with internal teams, contractors, and external stakeholders
• Proactive and solutions-focused, with the ability to work independently
• Full enhanced DBS or willingness to undertake checks

Desirable (but not essential):

• Experience in multi-site operations, facilities, or property coordination
• Experience in a regulated or compliance-heavy environment

£42,500 - £50,000 per annum depending on experience

• Based in our offices in Stratford, London, with regular visits to services
• Increasing annual leave entitlement after 2 years of continuous service
• End of contract retention payment of £2,000
• Investment in your learning and development
• Opportunity to join a growing organisation, with potential for the role to become permanent