Helpdesk Technician

Summary: We are seeking a skilled and proactive IT Help Desk Technician to serve as the first point of contact for end-users seeking technical assistance. You will provide hands-on support across hardware, software, and network systems, ensuring seamless digital communication and IT operations.

Tasks:

• Act as the primary contact for technical support requests via phone, email, or in person.
• Troubleshoot hardware, software, and network issues using diagnostic tools and effective questioning techniques.
• Install, configure, and maintain IT infrastructure, including LAN/Wi-Fi networks, workstations, laptops, and servers.
• Manage digital communication systems, including emails, user accounts, passwords, and permissions.
• Onboard new employees by creating accounts, granting network access, and providing IT training.
• Monitor and maintain network security, implement firewalls, and safeguard against malware and cyber threats.
• Oversee backup services and ensure data protection across all networks.
• Analyze system performance and identify opportunities to improve IT processes and communication networks.
• Provide ongoing technical support and guidance to employees, ensuring optimal use of IT equipment and software.

• Bachelor's degree in IT, Computer Science, or a related field.
• 3-5 years of relevant professional experience.
• Strong problem-solving, organizational, and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Certifications such as CompTIA A+, Microsoft AZ-900/MS-900, or similar are a plus.
• Hands-on experience with Microsoft 365, Windows, Linux, iOS, and Android systems.
• Proficiency in Microsoft Office and other business productivity software.
• Knowledge of command-line tools, PowerShell, or scripting languages is advantageous.
• Ability to diagnose and resolve technical issues efficiently.
• Fluent in English.
• Valid driving license and willingness to travel to other company locations.