Monitoring Engineer / Infrastructure Engineer

Role Overview We are seeking a Monitoring Engineer to lead day-to-day technical operations within a Windows infrastructure environment. Reporting into the Head of Operating Systems, this role combines hands-on technical delivery with leadership responsibilities across a specialist infrastructure team. You will play a key part in shaping monitoring capability, improving operational resilience, and supporting both project delivery and live service within a highly governed environment.

The role requires strong expertise in enterprise monitoring tools and infrastructure architecture, with the ability to influence technical direction, support decision making, and ensure operational standards are consistently met., * Lead and mentor the infrastructure monitoring team, supporting development of SME capability and operational maturity

• Own and contribute to solution design, estimation, high and low-level design, and implementation activities under Project Manager guidance
• Ensure adherence to SLAs, responding, resolving, or escalating issues appropriately within defined thresholds
• Develop and maintain operational and end-user documentation, ensuring consistency and compliance with standards
• Support pre-sales and solution scoping activities where required
• Work closely with Architects and Solution Designers to assess options and provide technical recommendations
• Accurately estimate effort, cost, and delivery timelines for implementation tasks
• Ensure all team activity is fully documented in line with governance and operational standards
• Provide regular progress updates to Project Management to support delivery tracking and planning, This is a senior technical position combining hands-on infrastructure expertise with leadership responsibility. You will be expected to influence technical strategy, support operational stability, and ensure monitoring capability is robust, scalable, and aligned to wider digital transformation objectives.

• Strong enterprise infrastructure background with extensive operational experience
• Proven experience leading infrastructure or technical teams within structured delivery environments
• Deep technical expertise in monitoring and infrastructure tooling, including:

• Microsoft System Center Operations Manager (SCOM)
• PRTG Network Monitor

• Experience in network device monitoring and dashboard configuration
• Strong fault finding, diagnosis, and resolution skills across complex infrastructure environments
• Experience with virtualised environments, enterprise storage, file/print services, and hardware evaluation
• Strong understanding of service management and working within SLA-driven environments
• Experience working within governed frameworks and structured delivery methodologies
• Project leadership experience within structured methodologies such as PRINCE2 or Project Management Institute (PMI) approaches
• Diploma or equivalent in Computer Science or related discipline

Desirable Skills

• Experience working in customer-facing environments and understanding business impact of technical issues
• Strong documentation skills for both end-user and operational audiences
• Accreditation at Microsoft Certified Systems Engineer (MCSE) level or equivalent
• Knowledge of ITIL Foundation principles and service management best practice
• Experience with enterprise messaging, thin client environments, or virtualization platforms