Workplace Support Technician

Silicon Logic Uk Ltd.
Brussels, Belgium
4 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
€ 78K

Job location

Brussels, Belgium

Tech stack

Microsoft Active Directory
Apple Mac Systems
Microsoft Office
Powershell
Tablet Computers

Job description

About the Role Join the GEMS IS Helpdesk & Workplace Solutions team, supporting end users across workplace and mobile domains. You'll provide first and second line support, manage incidents, and contribute to workplace innovation projects.

Key Responsibilities

  • Provide 1st & 2nd line support (phone, mail, in person).

  • Handle, coordinate, and follow up IT service requests.

  • Assist users with tablets, smartphones, and workplace tools.

  • Identify, track, and resolve hardware/software incidents.

  • Manage workstation assets, set up and configure devices.

  • Prepare accurate support documentation.

  • Contribute to workplace projects and innovation initiatives.

  • Liaise with external suppliers and coordinate technical assistance.

  • Advise on workplace & mobile architecture.

Requirements

  • 5-8 years in IT workplace support (large enterprise, 1000+ users).

  • Experience in trading environments is a plus.

  • Strong communication, customer orientation, and problem solving skills.

  • Ability to work autonomously, under pressure, and in a team.

  • Service oriented mindset with interest in IT trends.

Technical Skills (Advanced)

  • Windows 10/11

  • Office 365

  • Mac OS

  • Active Directory

  • PowerShell (optional)

Functional Skills (Advanced)

  • Troubleshooting

  • Proximity support

  • Hotline support

  • Mobile services support (smartphones, tablets, MDM)

  • VIP IT support

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