End User Support Engineer

We're looking for an End User Support Engineer to join our on-site team in Amsterdam. This role will be integral in providing IT support to colleagues and clients within a busy European hub while delivering remote assistance to teams across Europe. You will ensure smooth daily operations, resolve technical issues and promote best IT practices., * Provide first-line and second-line support for IT incidents and service requests related to hardware and software

• Deliver onboarding IT training to new employees covering EPAM's infrastructure and tools
• Document processes, support activities and incident reports for internal use
• Coordinate with external vendors and global IT teams to resolve complex issues
• Maintain and update the company's asset inventory systems
• Monitor and maintain IT equipment in communication and meeting rooms to ensure availability
• Install and configure computer hardware, peripherals and network applications on-site
• Guide users step by step, either in person or remotely through MS Teams, to troubleshoot and resolve technical problems
• Develop strong working relationships with employees and stakeholders promoting effective IT practices
• Support process improvement by sharing feedback and suggesting enhancements to IT services

• Hands-on experience troubleshooting Windows, Linux and Apple operating systems
• Basic knowledge of networking principles including TCP/IP, DNS and DHCP
• Familiarity with Microsoft Windows Server components such as Active Directory and WSUS
• Strong troubleshooting and problem-solving abilities across different OS environments
• Bachelor's degree in computer science or a related discipline
• Fluent in English (Dutch language huge advantage)
• User-focused attitude with a commitment to helping colleagues resolve daily IT issues
• Effective communication and interpersonal skills within cross-functional teams
• Ability to work in a multi-level organisation and adapt to a dynamic environment
• Eagerness to learn new technologies and respond quickly to emerging challenges

• 26 paid holiday days
• Pension plan scheme
• Disability insurance (WGA Shortfall insurance)
• Long-term disability insurance (WIA Top up insurance)
• EPAM Employee Stock Purchase Plan (ESPP)
• Commuting to work - costs reimbursement
• Laptop + corporate simcard + corporate mobile device (subject to certain eligibility requirements)
• Bike lease
• Employee Assistance Program
• Corporate Programs including Employee Referral Program with rewards
• Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more

• All benefits and perks are subject to certain eligibility requirements