College Work Study Program (Help Desk Technician)

We are seeking a tech-savvy and customer-oriented student to join our IT Services team as a Student Worker. In this role, you will support students, staff, and faculty at the Help Desk, while gaining valuable experience in troubleshooting and customer service. Prior experience with MS Word, PowerPoint, Excel, Remote Support, and Outlook., * Answer phone calls from students, staff, and faculty, log the call, and follow up to ensure the issue was resolved.

• Assist with common technology issues, such as password resets and software troubleshooting.
• Manage printers in the library, including maintenance and restocking paper and toner.
• Perform light cleaning and ensure a tidy work environment.
• Maintain dependability and punctuality for successful job performance.

• Must be a registered student of Southwest Tennessee Community College.
• Only students who are approved for Federal Work Study are qualified for this position.

• If you have any questions regarding this requirement, please reach out to the Financial Aid Office.

• Availability to work 10-20 hours per week, with a flexible schedule based on the needs of the IT Services department.

Knowledge, Skills, and Abilities

• Knowledge of MS Word, PowerPoint, and Excel.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

$49,000.00 - $91,300.00 per year

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs. We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.