Help Desk - 1556858

• All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
• Weneverconduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
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• All genuine job opportunities are listed directly on our official careers portal atCareers (https://jobs.lrs.com/) ., Codeworks, an LRS company, is seeking a Help Desk Analyst for a Contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners.

This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems.

• Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
• Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
• Strong communication and customer service skills

Nice to Have Skills

• Familiarity with ITSM/ticketing systems
• Experience writing technical and user documentation
• Experience Imaging and deploying PCs (2-5+ years)

The base range for this contract position is $18-20 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.