Service Desk Technician

• All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
• We never conduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
• LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
• All genuine job opportunities are listed directly on our official careers portal at Careers., Codeworks, an LRS company, is seeking a Service Desk Professional for a Contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our prestigious client partners.

The Service Desk Technician is responsible for providing courteous and effective technical support to end users. This role focuses on resolving technology issues, fulfilling service requests, and ensuring a positive support experience., * Provide front-line support for a wide range of technologies, including laptops, Surface devices, printers, mobile devices, and standard business applications.

• Troubleshoot and resolve technical issues or fulfill user requests in a timely and professional manner.
• Communicate clearly with users, translating technical information into terms they can easily understand.
• Set expectations with users when tickets are opened and ensure all work is completed within established SLAs or within the timeframe communicated.
• Document, track, and monitor incidents and requests in the ticketing system to ensure accurate records and timely resolution.
• Prioritize and escalate issues appropriately based on business impact and established guidelines.
• Maintain and contribute to the knowledge base by ensuring articles are accurate, clear, and up to date.
• Identify recurring issues or trends and escalate them for further investigation when necessary.
• Stay current with core hardware standards, supported applications, and new technologies introduced into the environment.
• Utilize available knowledge resources and collaborate with team members when additional expertise is needed.
• Participate as an active and supportive member of the IT team, contributing to continuous improvement efforts and overall service quality.

• Strong customer service skills and a courteous, solution-oriented approach.
• A natural inclination to solve problems and improve processes.
• A willingness to learn, ask questions, and collaborate-recognizing that no one knows everything.
• A team-first mindset, understanding that IT support is a collective effort.

The base range for this contract position is $20 - $25 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.