IT Support Technician

Bumblebee IT Support Technicians provide remote and on-site technical support for a variety of client environments, including healthcare organizations, business operations, and enterprise technology systems.

Technicians work closely with a centralized support team and serve as the local field technician when on-site assistance is required.

This role requires the ability to travel to client sites with as little as one day's notice, typically within a three-hour driving radius. Some overnight travel may be required depending on project scope and client needs., * Provide remote and on-site support for Microsoft Windows desktop and server operating systems

• Support Active Directory and Microsoft 365 / Azure AD environments
• Provide first-level troubleshooting for network connectivity issues, including wired, wireless, voice systems, and VPN connections
• Respond to and manage support tickets through the company's helpdesk system
• Troubleshoot, diagnose, and resolve technical issues in a timely manner
• Configure, deploy, and support laptops, desktops, and peripheral devices, including printers, scanners, and wireless access points
• Travel to client locations to perform onsite troubleshooting, installations, and support services
• Collaborate closely with other IT support team members to resolve complex issues
• Document resolutions and create technical articles for the company's Knowledge Base to support training and knowledge sharing
• Maintain strong communication with both internal team members and client personnel

Do you have experience in Windows?, Do you have a Associate's degree?, * Proven experience installing, configuring, supporting, and troubleshooting Windows desktop environments both remotely and onsite

• Experience supporting Microsoft Active Directory and Microsoft 365 environments
• Experience with client VPN configuration and connectivity troubleshooting
• Familiarity with helpdesk ticketing systems and remote support tools
• Basic networking knowledge, including TCP/IP, wireless networks, and connectivity troubleshooting
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and support requests in a fast-paced environment

Education & Experience

• Associate or Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• Equivalent hands-on technical experience will also be considered, * Must have reliable transportation
• Ability to travel up to 3 hours to client sites with one day's notice
• Occasional overnight travel may be required
• Total travel expected less than 25%

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, This position may require flexibility to support client needs, including:
• Daytime shifts
• Evening or after-hours support when necessary
• Occasional weekend or holiday coverage, depending on project demands, * Opportunity to work with a growing national IT support team
• Combination of remote and hands-on technical work
• Exposure to diverse client environments and technologies
• Collaborative team environment focused on solving real problems for real organizations

Pay: $21.00 - $28.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance