IT Support Technician

• Administer, maintain, and support Toast POS systems and associated hardware/equipment across multiple concepts

• Monitor system performance and proactively troubleshoot issues across POS, network, and end-user environments

• Configure, maintain, and troubleshoot Cisco Meraki network infrastructure (firewalls, switches, and access points)

• Provide support for network connectivity, hardware, and infrastructure issues across corporate and restaurant locations

• Manage Microsoft 365 administration, including user provisioning, access management, and licensing

• Handle employee onboarding and offboarding across all IT systems

• Support inventory system updates, including vendor and product setup

• Provide POS and end-user technical support for the corporate office and nationwide restaurant locations

• Install, configure, and maintain hardware, software, and peripheral devices

• Troubleshoot technical issues, perform repairs, and assist with data recovery as needed

• Assist in managing software licenses, system updates, and upgrade schedules

• Deliver training and guidance to users on systems and applications

• Recommend and implement effective IT solutions and best practices

• 1-3 years of experience with Point-of-Sale (POS) systems

• Experience in networking and help desk support

• Working knowledge of TCP/IP protocols and LAN/WAN configurations

• Hands-on experience troubleshooting and repairing computer systems

• Experience with Microsoft 365 administration

• Strong verbal, written, and interpersonal communication skills

• Proficiency in Microsoft Office (Excel, Word, etc.)

• Excellent analytical, organizational, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

• Ability to work independently and collaboratively within a team

Preferred Experience

• 2+ years of POS troubleshooting (required)

• 5+ years of help desk or IT support experience (preferred), * High school diploma or equivalent (preferred)

Pay: $55K to $65K

Work Environment and Benefits

This is a full-time, on-site position based in a professional office environment. Remote work is not available for this role.

• Competitive salary and performance-based incentives

• Comprehensive medical, dental, and vision coverage

• 401(k) with company match

• Paid time off

• Employee dining discounts