IT Operations Lead

• Lead and manage Help Desk & Desktop Support teams across multiple locations
• Serve as escalation point for complex issues (desktops, laptops, mobiles, printers, networking, enterprise apps)
• Oversee ticket management, SLAs, asset management, and service delivery improvements
• Manage user onboarding/offboarding, access provisioning, and hardware/software setup
• Administer local/cloud infrastructure (servers, VMs, networking) as needed
• Develop SOPs, knowledge base articles, and drive process improvements
• Coordinate with vendors for procurement, licensing, and deployment
• Support IT needs for events, meetings, and trade shows (setup & onsite support)
• Analyze recurring issues and implement technical/process enhancements
• Ensure compliance with IT security policies and data protection standards

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in IT, Computer Science, or related field

• 3+ years in Helpdesk/Desktop Support or IT Operations
• 2+ years leading/supervising IT support teams Hands-on experience with:

• Windows OS, Microsoft 365, Active Directory
• Ticketing systems, imaging tools, remote support tools
• Basic networking, server/VM management, security practices

• Strong problem-solving, communication, and leadership skills
• Certifications (A+, Network+, MCSA/MCSE, ITIL, etc.) strongly preferred

3.93.9 out of 5 stars Chicago, IL 60625 $90,000 - $110,000 a year, Pulled from the full job description

• 401(k)
• Paid time off

CFS Technology is a Chicagoland based, IT dedicated search practice. We provide technology specialists on a temporary and permanent basis across a broad range of industries. We work closely with our clients to better understand their specific needs, which ensures that each placement we do is the absolute best.