IT Support Specialist

CFS, Inc.

Ludington, United States of America

1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Compensation

$ 60K

Job location

Ludington, United States of America

Tech stack

Microsoft Active Directory

Backup Devices

Hard Disk Drives

Network Troubleshooting

Microsoft Office

Networking Basics

Software Systems

Wide Area Networks

Network Routers

Peripherals

Plex

Firewalls (Computer Science)

Information Technology

Network Server

Job description

About the Role: The IT Support Specialist will install, configure, maintain, and support hardware and software systems across both office and manufacturing environments. This role also provides hands-on technical assistance, end-user training, and troubleshooting to ensure smooth and secure daily operations., * Install, modify, configure, and repair computer hardware, networking, and software systems.

Provide technical assistance, troubleshooting, and support to end users.
Install, configure, troubleshoot, and upgrade manufacturing floor computer components such as labeling equipment, shop-floor devices, and hand-held terminals.
Assist with installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Document standard operating procedures and maintain accurate technical records.
Perform network troubleshooting to isolate and diagnose common network issues.
Upgrade hardware and software components as required.
Train users on new or modified equipment, systems, and processes.
Monitor and ensure systems and equipment function according to specifications.
Perform preventive maintenance on computers, printers, and related peripherals.

Requirements

Do you have experience in WAN?, Do you have a Bachelor's degree?, Preferred Experience of the IT Support Specialist:

1-3 years of IT support experience, in a manufacturing environment (plus).
Working knowledge of computer systems, networks, servers, and system maintenance.
Experience with Microsoft Office, Office 365, Active Directory, and basic networking knowledge
Preventive maintenance on computers, printers, and related peripherals.
Independent worker comfortable operating without direct onsite supervision.
Strong communication and interpersonal skills, with ability to support users at all levels.

Bonus Experience of the IT Support Specialist:

Bachelor's degree in Computer Science or related field preferred.
Experience with manufacturing-floor technology is a plus (e.g., labeling devices, shop-floor hardware).
LAN/WAN, routers, switches, firewalls, backup solutions, storage solutions, servers.
Experience with Plex ERP or similar.