Tier 3 Help Desk - MSP Engineer
The NOW
Jacksonville, United States of America
27 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Senior Compensation
$ 100KJob location
Jacksonville, United States of America
Tech stack
Unit Testing
System Configuration
Software Debugging
Ethernet
Networking Hardware
Multi-protocol Systems
Network Troubleshooting
Microsoft Office
Network Architecture
Network Routers
Enterprise Software Applications
3-tier Architectures
Job description
- Technical Skills: Configure and support installation of various network devices and services
- (e.g., routers, switches, etc) by following established configuration and change management polices to ensure awareness, approval and success of changes made to the network infrastructure
- Work with network carriers to implement services
- (Ethernet, T1, SIP) Provide Level 2 support and troubleshooting to resolve issues within project scope
- Liaise with vendor and other IT personnel for problem resolution
- Effectively coordinates with all phases of the Development & maintenance processes including testing, implementation, debugging techniques and support activities
- Able to monitor, maintain, remediate business services, enterprise applications
- Collaborates with managers of Project Management, Release and Development teams and business teams
- Responsible for maintenance and support activities of group applications assigned to them
- Interface with onsite group teams in clarifying issues
- Problem management identify problems proactively and provide inputs to problem management team for problem resolution
- Develop and test the parts of application allocated / assigned for the service request
- Review & unit testing of work products
- Responds to issues related to environment, hardware, system, and/or software and implements resolution across technology areas
- May support activities related to change management, outage management, and project management as well Research inactive circuits and work with the Carriers to disconnect
- Follow Smartsheets process flow and update accordingly
- Collaborate with Telecom Management Expense team to ensure billing has discontinued on inactive circuits
- Implement IWAN and turn up the Broadband circuits
Requirements
- Full understanding of Network and router/switch configurations
- Skill Set Description: Experience in Network Engineering Experience in Configuring and Installing Various network devices Experience in Level 3 support in Network troubleshooting to resolve issues Experience in MS Office
- Behavioral Skills: Team Player Must be able to learn new technologies quickly with little help
- Motivated personality that requires minimal supervision
- Qualification: CCNA Certified Proven hands-on network engineering experience Proficient in MicroSoft Office Applications Good Communication Skills 5+ Years Networking Experience Excellent communication (both written and verbal), interpersonal skills and experience in presenting to business and technical team including executive management Some MPLS background knowledge and tangible experience
