Workplace Technologies Manager

• Seven (7) years of experience supporting workplace technologies services
• Five (5) years of experience managing IT support, systems, processes, and vendors
• Bachelor's degree from an accredited college or university
• Three (3) years of experience managing or supervising Education: Bachelor's degree in Health Informatics, IT, Computer Science, or a related field; a Master's degree is often preferred.
• Experience supporting workplace technology services in a large healthcare system
• Experience in defining, measuring, and managing service level agreements (SLAs) and Key Performance Indicators
• Experience with vendor management, including success in conducting RFPs and vendor service transitions
• Experience in assessing and mitigating risks associated with workplace technology services
• Experience in leading technology change and deployments
• Experience managing or supervising personnel working under a collective bargaining agreement

Knowledge, Skills, and Abilities»

• Proven financial management skills, including operational budget tasks
• Awareness of workplace analytics or digital employee experience management tools
• Strong working knowledge of IT workplace technology services
• Experience with implementing and managing ITIL processes, including knowledge, incident, change, service request, problem management, configuration management, release management, capacity management, and major incident management, * Soft Skills: High-level problem-solving, communication (translating technical concepts for non-technical staff), and adaptability in fast-paced clinical environments.
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Demonstrate attention to detail, accuracy and precision
• Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolutions skills
• Demonstrated leadership, coaching and personnel development skills as well as the ability to motivate employees in a team-oriented environment.

V-Soft Consulting is currently hiring Workplace Technologies Manager our premier client in Chicago, Illinois., V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.