IT Support Engineer II
Role details
Job location
Tech stack
Job description
Intercare Therapy is seeking an IT Support Engineer II to support and enhance IT operations across a growing multi-site healthcare organization. This role provides advanced technical support, endpoint management, and on-site operational assistance across clinics and corporate locations.
The ideal candidate is hands-on, solutions-oriented, and comfortable operating in both remote and field environments. This position plays an important role in stabilizing IT operations, improving service delivery, and supporting ongoing modernization initiatives.
Key Responsibilities Endpoint and Device Support
- Provide Tier 2 technical support for desktops, laptops, tablets, and peripherals
- Troubleshoot hardware, software, network, and system issues
- Support device provisioning, imaging, deployment, and lifecycle management
- Assist with mobile device management and tablet oversight
Service Management and ITSM
- Own and resolve assigned tickets within ITSM platforms
- Ensure accurate documentation of incidents, resolutions, and procedures
- Contribute to service desk process improvement and SLA tracking
- Assist in evaluating and optimizing ITSM workflows
Onboarding and Offboarding
- Execute user provisioning and deprovisioning workflows
- Ensure proper access controls and adherence to internal policies
- Coordinate with HR and leadership to support lifecycle processes
Vendor Coordination
- Escalate and coordinate issues with third-party vendors
- Track and document vendor SLA performance
- Support accountability and service quality improvements
On-Site Support and Travel
- Travel to Intercare locations (up to 50%) to provide on-site technical support
- Support new site openings, equipment installations, and IT deployments
- Represent IT professionally in field environments
Requirements
Do you have experience in Windows?, * 2 to 5 years of IT support or systems support experience
- Strong troubleshooting skills across Windows environments
- Experience with ticketing systems such as Jira Service Management or similar
- Experience supporting distributed or multi-site environments
- Ability to travel up to 50 percent
- Ability to lift up to 50 lbs
- Strong written and verbal communication skills
Preferred
- Experience supporting tablets and mobile device environments
- Familiarity with MDM solutions such as Intune, JAMF, or equivalent
- CompTIA A+, Security+, or comparable certification
- Experience in healthcare or regulated environments
Benefits & conditions
This position is hourly $25 to $30 per hour Final compensation will be determined based on experience and demonstrated technical capability.
Work Environment
- Hybrid schedule combining remote work and on-site support
- Frequent in-person support at clinical and operational sites
- Fast-paced, service-oriented healthcare environment
- Opportunity for growth within the IT organization
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
