IT Support Specialist

This is a high-touch, end-user support role focused on desktop/helpdesk support. You'll work directly with internal users, handling a mix of walk-up support, ticket-based work, and some remote troubleshooting.

You'll initially shadow the team and quickly ramp into handling your own workload, with a clear escalation path to senior IT resources when needed., * Provide timely support for onsite and remote end users via a ticketing system

• Troubleshoot hardware, software, and connectivity issues (PC & Mac environments)
• Support workstation setups, deployments, and hardware refresh cycles
• Manage and update tickets, ensuring clear communication and status tracking
• Assist with onboarding, user setup, and equipment provisioning
• Support mobile devices (iOS/Android), VPN, and collaboration tools
• Participate in documentation, process improvements, and internal standards
• Escalate complex issues appropriately while maintaining ownership of user experience, If you're looking for a part-time, onsite IT support role where you can make an immediate impact and work closely with end users, we'd love to connect.

• Minimum 2 years of hands-on IT support experience
• Experience supporting Windows and macOS environments
• Experience with a ticketing system (Jira preferred, others acceptable)
• Proven hardware troubleshooting skills (PC, Mac, peripherals)
• Strong communication and customer service skills
• Comfortable providing in-person, white-glove support, * Strong interpersonal and communication skills
• Ability to ramp quickly and work independently
• Comfortable in a high-touch, user-facing environment
• Proactive, detail-oriented, and responsive

Pay Details: $35.00 to $42.00 per hour

Search managed by: Eben Mahoney

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance