IT Service Desk Administrator

Insight Global is looking for a Service Desk Administrator to support a large company in the Industrial Automation industry who has roughly 2,500 end users globally. This person will maintain and support the IT environment including support of hardware, software, network, and related infrastructure in the global environment. You will be responsible for the technical break and fix of all IT systems, the deployment of end-user IT systems, interface and maintain effective communication with business users and other global IT team members when resolving incidents fulfilling requests, assist in documentation processes, and perform planned system changes and upgrades with minimal impact to business operations.

Bachelor's degree

• 3 years of experience in a help desk setting supporting a Windows environment
• Experience with ServiceNow as a ticketing system
• Experience with the imaging of PCs
• Excellent written and verbal communication skills

Nice to Have Skills & Experience

• Strong analytical skills
• An inquisitive and proactive sense of urgency

$24/hr to $26/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.