Telecom Administrator

Insight Global

Washington, United States of America

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Washington, United States of America

Tech stack

Automatic Call Distributor

Interactive Voice Response

Backup Devices

VoIP

CompTIA Network+

System Configuration

Disaster Recovery

Firmware

Monitoring of Systems

IP Pbx

Private Branch Exchange (PBX)

Transmission Control Protocol (TCP)

Wireless Paging Systems

Information Technology

Cisco networks

Job description

Overview: Insight Global is seeking a Telecommunications Administrator to manage and support the hospital's enterprise voice and communication systems in a 24/7 healthcare environment. This role is responsible for the reliability, security, and performance of VoIP, PBX, call center, and paging systems that support clinical operations and patient communication.

The ideal candidate has hands-on telecom experience, strong vendor coordination skills, and is comfortable operating in a mission-critical hospital setting.

Responsibilities

Administer and support enterprise telecommunications systems:
VoIP, PBX, voicemail, call recording, call center platforms
Configure and optimize:
SIP trunks, dial plans, call routing, extensions
Monitor system performance and troubleshoot telecom issues
Apply firmware updates, patches, backups, and system changes
Serve as primary point of contact for telecom vendors and service providers
Partner with network and security teams to integrate voice systems with IT infrastructure
Support and train end users across clinical and administrative departments
Maintain documentation:
Call flow diagrams
System configurations
Telecom inventories
Generate reports on call volume, performance, and usage
Ensure compliance with HIPAA, Joint Commission, and hospital security policies
Support disaster recovery planning and emergency communication testing
Evaluate and recommend emerging telecom technologies

Requirements

Bachelor's degree in Telecommunications, IT, Computer Science, or related field

3-5+ years' experience supporting enterprise telecommunications or unified communications
Hands-on experience with VoIP platforms:
Cisco UC, Avaya Aura, Mitel, or similar
Strong understanding of:
SIP trunking
Call routing and dial plans
QoS and TCP/IP networking
Experience supporting call center technologies (IVR, ACD)
Comfortable supporting systems in a 24/7 healthcare or enterprise environment Preferred Certifications:
Cisco CCNA Collaboration / Voice
Avaya Certified Implementation Specialist