Technical Support Analyst

Our client is seeking a Technical Support Analyst Level I, who will be responsible for providing support to end users on a variety of issues, under general supervision. It is a combination position of Help Desk Support and PC/Systems Maintenance., · Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

· Documents, maintains, upgrades, or replaces hardware and software systems.

· Supports and maintains user account information including rights, security, and systems groups.

· Identifies, researches, and resolves technical problems.

· Responds to telephone calls, email, and personnel requests for technical support.

· Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.

· Participates in rotating On Call schedule supporting weekend and after-hours incidents.

· 2+ years of system administration experience, database, or network administration

· Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications.

· General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus

· Knowledge of systems and networking software, hardware and networking protocols

· The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.

· Ability to work well with people from many different disciplines with varying degrees of technical experience.