IT Support Tech

• Provide hands-on technical support for Windows-based devices and related technology equipment
• Deliver Tier 1 and Tier 2 support for end users across a variety of environments
• Manage support tickets, service requests, and asset tracking through an IT service management platform
• Image and deploy devices using standard desktop management tools
• Troubleshoot desktops, laptops, tablets, printers, and other end-user hardware
• Set up, configure, and deploy new workstations and peripheral devices
• Support users at all levels of the organization with a strong customer service mindset
• Prioritize incoming issues independently and manage daily support workload effectively
• Document support activity, technical work performed, and local asset inventory
• Provide support across multiple nearby locations as needed

• 2 to 5+ years of IT support experience, with broader hands-on support experience strongly preferred
• Strong experience supporting Windows 10 and Windows 11 environments
• Experience using ServiceNow or a similar IT service management platform
• Experience imaging devices with SCCM or comparable desktop deployment tools
• Familiarity with a wide range of end-user devices and peripherals
• Strong time management, organizational, troubleshooting, and interpersonal skills
• Valid driver's license and reliable transportation
• Ability to participate in an on-call support rotation, * Experience coordinating small technology projects or supporting project-based initiatives
• Experience working in healthcare or other highly regulated environments
• Experience supporting devices such as HP laptops, Microsoft Surface devices, tablets, MacBooks, and networked printers
• Familiarity with device procurement support and local asset management processes

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, short-term disability, long-term disability, life insurance, 401(k), paid vacation, and holidays.

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals for contract, contract-to-hire, and direct placement positions with companies throughout the St. Louis and Kansas City areas., © 2026 Careerjet All rights reserved