Application Support Engineer

• Lead L2/L3 support for Java/Spring Boot microservices in a cloud-native (EKS/Kubernetes) environment
• Own incident triage, RCA, and resolution across distributed systems.
• Oversee monitoring (AppDynamics, Grafana, ELK, CloudWatch) and ensure proactive alerting.
• Drive automation via scripting (Python/Bash) and streamline support workflows.
• Collaborate with DevOps on CI/CD and release readiness.
• Maintain support runbooks, documentation, and ensure ITIL-aligned operations.
• Mentor support engineers and ensure round-the-clock on-call coverage.
• Ensure application stability, performance, and effective stakeholder communication.

Generic Managerial Skills, If any

• Team Leadership: Guide and mentor L2/L3 support engineers; build a high-performing and collaborative team.
• Incident & Crisis Management: Lead critical incident response with composure; ensure timely resolution and stakeholder communication.
• Stakeholder Management: Coordinate effectively with business, development, QA, and DevOps teams to align priorities and expectations.
• Resource Planning: Manage team shifts, on-call rotations, and workload distribution to ensure 24x7 coverage.
• Process Governance: Enforce ITIL practices (incident, problem, and change management) and drive compliance.
• Decision-Making: Make quick, informed decisions under pressure, especially during outages or high-severity issues.
• Communication Skills: Provide clear, concise, and timely updates to technical and non-technical stakeholders.
• Continuous Improvement: Identify support process gaps and drive automation, tooling, and documentation enhancements.
• Performance Management: Track KPIs (MTTR, SLA adherence, incident volume) and drive team accountability.
• Risk & Impact Assessment: Evaluate change and deployment risks to production systems and recommend mitigation plans.

Must Have Technical/Functional Skills

• Application support expertise
• Strong hands-on experience in Java and Spring Boot backend development
• Experience with Amazon EKS, Kubernetes, and containerized environments
• Proven experience supporting cloud-native microservices in production
• Familiarity with monitoring, logging, and alerting tools (App D, Grafana, CloudWatch, ELK, Splunk)
• Exposure to monitoring tools like AppDynamic
• Knowledge of CI/CD pipelines and DevOps practices. Understanding of content management
• systems and integration pipelines
• Incident management and ITIL practices
• Troubleshooting and analytical skills in complex distributed systems
• Scripting skills in Python or Bash
• Ownership of incident triage, RCA, and resolution
• Strong communication and cross-team coordination skills
• Experience with maintaining support documentation and runbooks
• Participate in on-call rotations and handle critical incident responses
• Experience mentoring support engineers

Salary Range-$100,000-$130,000 a year #LI-KR3 TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Med ical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.