Help Desk Specialist

The Help Desk Specialist provides technical support and assistance to employees or customers experiencing hardware, software, or network issues. This role is responsible for troubleshooting problems, resolving technical requests, and ensuring users can effectively utilize computer systems and technology resources., * Provide first-level technical support via phone, email, chat, or ticketing system

• Diagnose and troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems and applications
• Set up user accounts, permissions, and passwords
• Document issues, solutions, and procedures in the help desk system
• Escalate complex technical issues to higher-level support teams
• Maintain IT equipment inventory and asset tracking
• Assist with system updates, patches, and maintenance tasks
• Educate users on basic technology usage and best practices
• Ensure timely resolution of support requests per service standards

Do you have experience in macOS?, Do you have a Associate's degree?, * Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

• Proven experience in technical support, help desk, or IT support role
• Knowledge of Windows and/or macOS operating systems
• Familiarity with networking basics (TCP/IP, DNS, Wi-Fi, VPN)
• Experience with ticketing or help desk systems
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills