Tier 3 Level Enterprise Management ( EM) Administration Support

• Provides advanced technical support and expertise for the Defense Health Agency's enterprise management systems, focusing on complex problem-solving and system optimization.
• Serves as a top-tier escalation point for issues that cannot be resolved at lower support levels, addressing critical incidents that impact the DHA's global IT infrastructure, including military hospitals, medical clinics, and dental clinics.
• Develops and implements advanced solutions for standard application integration, application security, application delivery, desktop engineering, mobile device engineering, end-user experience, and service monitoring function
• Designs and maintains architectural and technical solutions for IT infrastructure systems, ensuring high availability, reliability, and security across the DHA's extensive network of physical and virtual servers, multiple sites, and numerous end-user devices.
• Leads efforts in automation and scripting to improve system efficiency and reduce manual interventions.
• Provides expert-level support for enterprise user data/profile management and associated resources.
• Develops and implements standardized designs and solutions for directory services, Public Key Infrastructure (PKI), identity management, and access management systems.
• Plays a key role in the preparation and deployment of policies, applications, and operating systems, including applicable upgrades.
• Manages and optimizes the common system and monitoring framework for centrally deploying, supporting, and monitoring applications and systems.
• Ensures all solutions align with DoD cybersecurity requirements, Risk Management Framework (RMF), and various DoD strategies including Zero Trust, ICAM, Digital Modernization, and Cybersecurity Reference Architecture.
• Contributes to Configuration Management, Change Management, and Knowledge Management processes, developing technical documentation for all technical and presentation requirements.
• Participates in the accreditation of operational environments and execution of governance processes to maintain security requirements.
• Works independently, providing guidance to lower-tier support teams and collaborating with other high-level technical experts.
• Must be prepared to support 24-hour operational requirements as needed and contribute to maintaining the stability and continuity of the DHA's IT workforce.

• Bachelor's degree in Computer Science, Information Systems, or a related technical field.
• Advanced degree (Master's) preferred. Relevant high-level certifications (e.g., CISSP, ITIL Expert, TOGAF) are highly desirable., * 8-10 years of progressive experience in enterprise IT management, with at least 5 years in a Tier 3 or equivalent senior technical role.
• Should have extensive experience in managing complex, large-scale IT environments, preferably in military or healthcare settings.
• Demonstrated expertise in advanced troubleshooting, system optimization, and implementation of enterprise-wide IT solutions is required.

Requirement:

• Ability to obtain a public trust

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Tier 3 Level Enterprise Management (EM) Administration Support Services to support KDS and our government customer at Joint Base San Antonio, TX. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity., Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com . Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352