Salesforce Analyst/ Admin
Role details
Job location
Tech stack
Job description
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services,
and customer experiences very quickly. Bring passion and dedication to your job and there's no telling
what you could accomplish.
Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an
uncanny knack for analytics?
The sale of Apple products and services fuels our ongoing development of products and services. This in
turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many
ways, the face of Apple. At the end of the day, we are here to grow our business through partnering with
our consumer, enterprise, and education channel sales teams.
As part of our Worldwide Sales Business Process Re-engineering (WW Sales BPR) group, you and your
team will be responsible for implementing strategies, programs, tools and processes that enable the
business to drive sales, improve customer experience, innovate the way we manage and support one of
the largest channel operation in the world, among many other exciting goals. These solutions -can be
new technical capabilities, or transformation of business processes to support continuously evolving
sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.
You will be delivering key initiatives that support a broad, cohesive sales solution strategy.
Job Responsibilities
We work closely with the business teams to become functional experts in key channel sales / end-user
sales / merchandising / digital and physical retail processes and related solutions needs. We establish
credibility as trusted advisors by listening, understanding business requirements and quickly providing
options for consideration. Effectively leading discussions with various partners and intelligently asking
probing questions that get to the real business needs (asking "why" and not just taking requirements at
face value) will be essential to success in this role.
Understand the strategy and the changing needs of the business via business workshop facilitation and
roadmap development for future state. This will involve working with global management teams and
colleagues across geographies.
You will focus on recommending process innovation and efficiencies through current state process
analysis, user experience, observations, industry trends, standard methodologies (Design Thinking,
Agile,), leading-edge technology and process improvement ideas to challenge the status quo and deliver
extraordinary customer-focused solutions.
Be the inspiring leader in developing solutions as well as leading the project execution. It is important that
you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the
details of the deliverables.
We propose solutions beyond what has been requested by our business partners. You will work on
opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability.
Partner with leadership teams to craft business cases and budget for changes/projects.
Set up success criteria for your initiatives that are clearly measurable and achievable through the scope
of deliverables, then ongoing tracking against these success criteria
Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping,
requirements, use case documentation, design, business readiness, testing and implementation.
Job Title: Salesforce Business Analyst & Admin
Support key business processes promoting application, data integrity, governance, and compliance.
Manage the Salesforce application and be the expert to define, design and configure enhancements to
Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce
functionalities and business processes.
Design and implement reports, dashboards and alerts that support the business processes and deliver
business insight.
Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance
sign offs.
Prepare the business for the change and adoption - Ensuring that from the very start of the project, there
is a change management plan in place. By the time, we are live - the business is ready and excited to take
on the adjustments to people, process and technology.
Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Sales
Cloud, Marketing Cloud, and Einstein Analytics / Tableau CRM.
Requirements
- Organized, with a natural inclination for both strategic and tactical planning and turn strategy into
tangible deliverables.
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Resilient and tenacious with a propensity to persevere.
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Problem solving and root cause identification skills.
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Flexibility to work in ambiguous situations, highly matrix environments, and support other crossprogram
work-streams, as necessary.
- Ability to be detail oriented and can separate priorities from distractions. You are able to analyze
business requirements to determine the most effective approach to serving the needs of the
organization .
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High level of professionalism, energy and sense of urgency to make things happen.
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Ability to establish and maintain trust, credibility and build strong relationships.
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Ability to influence others and move toward a common vision or goal.
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Lead by example and support, encourage and develop team members.
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Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority.
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Excellent active listening skills
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Self-motivated individual, who thrives working in a global, matrixes, fast-paced environment.
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Experience working on projects with teams based outside the US including international engagements.
Related Technical Skills required
- Strong knowledge of Enterprise (B2B) channel & End customer sales. Experience in Sales operations,
Partner management, Field Marketing & enablement preferred.
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5 + years of experience as a business analyst role leading enterprise-scale CRM, PRM projects.
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Deep understanding of Salesforce Platform functionality and best practices, with emphasis in Sales
Cloud, Experience Cloud & Marketing Cloud
- Strong experience in implementation; ability to determine whether requirements are configuration,
customization, and/or integrations with external systems
- Hands-on experience on configuration of platform features including user management, profiles,
permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page
layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder,
flows, lightning pages, managed packages, etc.
- Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well
as native Salesforce capabilities.
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Experience with Agile / Scrum delivery models
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Prior experience in SDLC project management and analysis including scoping / timeline management,
documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing,
change management, etc.
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Working knowledge of process documentation & project management software
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Experience working with large-scale, complex datasets and using salesforce data tools.
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Superior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and
reports to deliver business insight
- Keen understanding of system security and controls
Education
BS or equivalent degree in Business management, Computer Science, Engineering or related discipline
required. MBA degree preferred.
Salesforce certifications:
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Salesforce Administrator Certification (required)
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Agile SCRUM Master certification (preferred)
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Salesforce Sales Cloud Consultant Certification (preferred)
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Salesforce Marketing Cloud Consultant (required)
Skills
salesforce.com, sfdc, sales cloud, analyst, admin, technical
Top Skills Details
salesforce.com,sfdc,sales cloud,analyst,admin,technical, Planning Customer Service Sales Merchandising Operations Workflow Management Leadership Management Detail Oriented Self-Motivation Professionalism Presentations Business Process Marketing Project Management Governance Dashboard Process Improvement Full Stack Development Innovation Agile Methodology Influencing Skills Master Of Business Administration (MBA) Sales Operations Customer Relationship Management Computer Science Resilience Project Management Software Problem Solving Salesforce Analytics Templates Tableau (Business Intelligence Software) Business Requirements Business To Business Verbal Communication Skills Change Management User Acceptance Testing (UAT) User Experience (UX) Business Process Reengineering Business Valuation Systems Development Life Cycle Scrum (Software Development) Critical Illness Insurance Channel Sales Strategic Thinking Project Implementation Change Management Planning Active Listening Field Marketing Tenacity Design Thinking Business Transformation
Benefits & conditions
This is a Contract position based out of Cupertino, CA. Pay and Benefits
The pay range for this position is $60.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
