Application Support

*Act as an application technology partner to R&D business owners, ensuring technology solutions align with departmental objectives and business functionality. *Drive continuous improvement initiatives to optimize application performance and enhance user's experience. *Collaborate with cross-functional teams to integrate applications with other enterprise systems. *Lead application projects upgrades and implementations as the IT System owner *Manage operational support, and resolve business application production issues. *Ensure IT policies and procedures are communicated to all personnel and compliance is maintained. *Experience with software solutions such as Veeva Vault (QualityDocs, LMS, Promomats, Medical CRM), SAS, DocuSign Part 11, PhelxGlobal eTMF *Provide technical support to end-users via phone, email, and in-person. *Troubleshoot and resolve technical problems related to operating systems, applications, hardware, and peripheral devices *Maintain accurate records of support requests and resolutions using a ticketing system. *Collaborate with other IT team members to address and resolve complex issues. *Provide training and guidance to end-users on best practices and new technologies. *Assist with system upgrades and migration projects as needed. *Follow IT security protocols to safeguard company data and protect against cyber threats. *Administer and troubleshoot Intune for device management and policy enforcement.

*5+ years of experience in desktop support or IT technical support. *Strong knowledge of Windows operating systems and iOS devices. *Experience with Active Directory for user management. *Experience using Okta for identity management and authentication workflows. *Proficiency with Intune for managing and securing mobile devices and laptops. *Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.). *Experience with remote desktop support tools and ticketing systems. *Excellent problem-solving skills and attention to detail. *Strong communication skills and the ability to explain technical issues to non-technical users. *Ability to work independently and collaborate effectively within a team environment. *Strong customer service orientation and patience in resolving user issues.

Skills

Application support, Support, Help desk, Help desk support, Windows, Technical support, Customer service, Troubleshooting

Top Skills Details

Application support,Support,Help desk,Help desk support,Windows,Technical support

*Experience with software solutions such as Veeva Vault (QualityDocs, LMS, Promomats, Medical CRM), SAS, DocuSign Part 11, PhelxGlobal eTMF

Experience Level

Expert Level

Job Type & LocationThis is a Contract position based out of South San Francisco, CA. Pay and BenefitsThe pay range for this position is $55.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.